TERMS, CONDITIONS AND PRIVACY POLICY

Please Read Carefully!! Details regarding shipping and delivery can be found on Shipping/ Delivery

Credit card information.
We treat the protection of all customers information very seriously; we do not store customer’s credit card details in any way. Credit card details given by telephone are used to complete the transaction and then securely disposed of.
All orders/payments placed online are processed by Paypal, widely recognised as one of the safest way’s to pay online.

Names/Addresses
Customer’s details are never sent to any third party.
The only exception to this is if the goods are sent direct to you from the manufacturer, which happens very rarely.

Terms and Conditions
These terms and conditions do not affect your statutory rights.

Prices
The prices on this website are inclusive of VAT @ 17.5%. All prices and descriptions are subject to change without prior notice.

Payment
Online payments with Paypal should clear immediately.
Credit/ Debit card payments by phone - at time of order please provide us with your correct address to where the card is issued (billing address). Failure to do so may lead to a delay in the dispatch of your order. All card payments are processed on the day of dispatch.

Availability of Goods
All goods advertised are standard stock items and are available for immediate dispatch (unless stated). If for any reason we are unable to dispatch your goods we will contact you to inform you of the stock status. You have the right to cancel your order and receive a full refund should you deem any delay unacceptable.
Apart from offering a full refund we will not accept any further claims for compensation arising from any losses you may incur as a result of the goods not being available.

Postage & Packaging Charges
The prices shown exclude p&p costs, these are clearly shown on the shopping cart when ordering the goods. Every product has a p&p value of £2.50, £6 or free. You will only be charged once according to the productin your cart with the highest level - remember all orders over £50 are free of p&p. If in doubt please contact us.

Delivery times
Most goods are sent by Royal Mail 1st class or Parcelforce 24hr service so delivery can be expected the next working day after dispatch, you will be notified by email when goods have been dispatched. Please note these are not guaranteed delivery times, we will not be liable for any losses, costs or charges caused by any delay, for whatever reason, in the delivery of the goods.

Non delivery of goods
Any orders that have become lost in transit will be resent or refunded after 2 weeks have elapsed.
Please inform us within 14 days from the date of order of any delivery problems, claims for non delivery cannot be entertained after these dates.

Cancelling order
Your order can be cancelled at any time prior to dispatch, once the goods have been dispatched the return of the products will be at your own expense.

Accepting Delivery
The vast majority of our goods will not fit through your letter box. Please ensure some one will be at delivery address to accept goods. Parcelforce will not leave any goods with out a signature.

Damaged Goods
Any claims for damaged goods must be made within 7 days. We may request photographic evidence to aid our claim with the courier.

Returns policy

Goods as ordered: a refund will be given on all goods returned within 7 days from receipt, if for any reason you are unable to return the goods within this time, we will issue a refund provided you have contacted us within the 7 days. A refund will be given for the cost of goods but will exclude the delivery charges. All goods returned must be in a re-saleable condition.
Faulty goods: we will refund in full or exchange any goods which are faulty providing we have been notified within 7 days as above. Faulty items within 28 days of delivery will be collected by us and replaced. For faulty goods after this time please contact us we will do all we can to help. (All goods carry at least a 1year guarantee).

This returns policy does not affect your legal rights.

These terms and conditions are subject to change at any time.

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